Confirm the use of false or stolen identities before authorising any transactions.

Thanks to the growth of agency banking in the nation, millions of customers now have access to simpler and quicker payment services, including those in rural areas. But customers claim that fraudsters have stolen from them using the fact that their bank information is so widely used as a means of identification.

Although POS (points of sale) vendors have significantly altered how Nigerians conduct daily financial transactions, there are currently no customer-focused regulations for agency banking, particularly concerning the management of their data and privacy.

Problem:

Most of the time, neither the customer nor the POS agent asks the other for their identification. And in terms of identity theft and fraud, that can be one of the riskiest interactions.

There are fake alerts; when customers transfer money to your account, you might see the alert, but it could be a fake one. Fraudsters using POS agents to defraud victims is another instance of identity theft.

There have also been instances where the POS agents themselves have conned and stolen from their clients.

Solution

Since everyone's phone number connects to their National Identification Number (NIN), you can run a search for your customers using their phone number through Checkam to retrieve additional information about them, including names, addresses, and even pictures.With this information, you can store your customers' data and report if a fraud case arises in the future.

Result:

With Checkam, identity verification and business verification are easy and cost-effective while providing an impressive customer experience across all customer touchpoints. We offer top-notch solutions to help your company thrive.