HOSPITALITY

Confirm the identity of everyone who checks in to your establishment.

Goal: Onboarding, Fraud prevention, customer verification

Industry: Service Sector

Country: Nigeria

Region: Lagos

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Hotels, restaurants, bars, theme parks, event venues, and movie theatres are just a few of the many fields that make up the hospitality sector.

Every year, the hospitality industry presents many opportunities to exploit lax or nonexistent anti-fraud controls, possibly because of the culture of placing a higher priority on customer service than internal controls. Fraud losses (in the hundreds of billions) are the unavoidable result.

In addition, the industry must discover affordable and non-intrusive ways to confirm customer identity because of expanding legal requirements. To avoid fraud in the first place, it is crucial now more than ever to confirm not only the age of customers but also the validity of IDs, cash, credit cards, and checks.

Problem:

Beyond the financial losses that result from fraud, the hospitality industry can also be subject to various forms of hacking and electronic theft, which can severely affect its reputation and loyal customer base.

Both insiders (employees) and outsiders (guests, vendors, or third parties) can engage in identity fraud, which can happen in a variety of ways.

Recognizing potentially fraudulent activity in such a setting and creating controls to stop and catch it are crucial.

Solution:

We offer ID verification, age verification, fraud detection, and re-verification as part of our solutions. Your guests can scan a QR code created by Checkam to access a form where they can enter information such as their full name, phone number, and other details.

Following submission, Checkam checks the customer ID by comparing it to the NIN information (full name, image, and age) to verify if it's associated with the submitted phone number.In the event of a future fraud report, store the information in your establishment's database.

Result:

Using Checkam for security measures will safeguard not only the client while they are present in your establishment, but also your company by ensuring that you hire and keep your staff.And this will improve your company's reputation and give customers a satisfying experience.

Avoid fraud & Identity theft in your business.

Find out how you can get faster results when you verify your users with just their phone numbers.
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